FeliceBet Privacy Policy

Transparency, security, and trust form the foundation of FeliceBet Online Casino. Discover here how we protect and manage your personal data according to the highest European standards.

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1. Introduction to Data Protection

Welcome to the FeliceBet privacy policy. In this comprehensive document, we explain in detail how we handle the personal information you share with us when using our services. At FeliceBet casino, we understand that privacy is essential for a safe and enjoyable gambling experience. Therefore, we maintain strict protocols that fully comply with the General Data Protection Regulation (GDPR) and other relevant international legislation.

Our commitment to your privacy goes beyond just legal obligations. We strive to create an environment where you feel completely at ease while enjoying our latest casino games. This policy applies to all interactions on our website, including account registration, depositing funds, and communicating with our customer service.

FeliceBet Promise: We never sell, rent, or trade your personal data to third parties for commercial purposes without your explicit, prior consent.

2. What Data Do We Collect?

To provide you with the best possible experience at FeliceBet online casino, we collect various types of information. This allows us to manage your account efficiently, prevent fraud, and personalize our services. The data we collect falls into the following categories:

  • Identification Data: Full name, date of birth (to verify you are 18+), address details, and an official ID document during the KYC procedure.
  • Contact Information: Email address and phone number for account verification and important updates about your balance or bonuses.
  • Financial Information: Details about your transactions, used payment methods (such as iDEAL or credit card), and source of funds if required by anti-money laundering legislation.
  • Technical & Usage Data: IP address, browser settings, device type, and your navigation behavior on the FeliceBet platform.
  • Responsible Gambling Data: Information about your gaming limits, self-exclusions, and patterns that may indicate risky gaming behavior.

Providing this data is often a legal requirement. Without this information, we cannot grant you access to the full functionality of the FeliceBet homepage, as we are required to perform "Know Your Customer" (KYC) checks to ensure the safety of all players.

3. How Does FeliceBet Use Your Information?

The collected information is used for various purposes, all aimed at improving your experience and complying with our strict licensing conditions. First, we use your data to create and maintain your account. This includes automatically awarding your welcome bonus and processing your winnings.

Additionally, we use analytical data to optimize our website. If we see that certain categories, such as live table games, are popular, we can adjust our offering accordingly. A crucial part of our data usage is prevention. We monitor gaming patterns to identify potential gambling problems early. For more information on this, please visit our page on responsible gambling.

4. Detailed Cookie Policy

FeliceBet uses cookies to make interaction with our website faster and safer. Cookies are small text files stored on your computer or mobile device.

Cookie Type Purpose of Use Retention Period
Essential Necessary for navigation and secure login sessions. Duration of session
Analytical Helps us understand how visitors use the site via Google Analytics. 2 years
Functional Remembers your language preference and layout settings. 1 year
Marketing Shows relevant promotions based on your interests. 90 days

You have full control over these cookies. Through your browser settings, you can refuse or delete cookies, but keep in mind that some features of FeliceBet casino may not function optimally as a result.

5. Security of Transactions and Data

At FeliceBet, your security is our absolute priority. We continuously invest in the latest technologies to protect your data. We use 256-bit SSL (Secure Socket Layer) encryption, the same standard used by international banks. This guarantees that all data transfer between your device and our secure servers is unreadable to unauthorized persons.

Our systems are monitored 24/7 by a specialized cybersecurity team. Furthermore, our databases are protected by advanced firewalls and intrusion detection systems. When you make deposits or withdraw winnings at FeliceBet, you can do so with peace of mind, knowing your financial integrity is guaranteed.

6. Your Rights as a FeliceBet User

The GDPR gives you as a user powerful rights over your personal data. FeliceBet facilitates the exercise of these rights in a simple way:

  • Right of Access: Request a full overview of all data we have stored about you.
  • Right to Rectification: Have incorrect data such as an outdated address or phone number adjusted immediately.
  • Right to Erasure: Request the deletion of your account and associated data (subject to legal retention periods).
  • Right to Restriction: Indicate that you want us to temporarily stop processing your data, for example, during an ongoing investigation.

Frequently Asked Questions about Privacy

How long does FeliceBet keep my data?

We keep your data as long as your account is active. After closing your account, we are legally required (according to anti-money laundering legislation and licensing requirements) to keep certain identification and transaction data for a period of at least 5 to 7 years. After this period, all data that is no longer necessary is permanently deleted or anonymized for statistical purposes.

Is my data shared with parties outside the EU?

In principle, your data is processed within the European Economic Area (EEA). In rare cases, for example, when using specific technical service providers or international payment processors, data may be transferred to countries outside the EU. In such cases, we always ensure that there are appropriate safeguards, such as Standard Contractual Clauses (SCCs), to guarantee the same level of protection as within the EU.

Who within FeliceBet has access to my data?

Access to your personal data is strictly limited to authorized personnel who need this information to perform their duties. This includes our customer service, the fraud department, and the responsible gambling team. All our employees have signed a confidentiality agreement and follow regular training in the field of privacy and data security.

Does FeliceBet use automated decision-making?

Yes, we use automated systems for certain processes, such as detecting unusual gaming patterns (for responsible gambling) or screening for fraud during transactions. This is done to increase the security of the platform. If an automated decision has a significant impact on you, you always have the right to request human intervention and make your viewpoint known.

What happens in the event of a data breach?

Although we do everything we can to prevent this, FeliceBet has a strict incident response protocol. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours, including advice on how to protect your own data.

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This privacy policy was last fully revised on March 30, 2026. We recommend you visit this page regularly for any changes in our practices or regulations.